Just called the company to ask about replacing the small metal clip that attaches the straps to the seat. I was in an accident and while riding from FL to CA, the seat survived the accident but the metal retaining clip did not. Anyway, I was expecting to pay a few bucks since the seat was purchased several years ago. The Co. rep. not only did not charge me but is sending out the new straps and paying the postage! What a great company...they worry about the customer and not the small stuff. Trust me their seat is the best and so is the customer service.